Support

Email

For general enquiries or support requests, email us any time.

Phone

Prefer to get immediate assistance? Give us a call.

Find Us

Stop by our office or schedule a meeting.

Have a Question? Or just want to get in touch?

Expert Advice – Not sure where to start? Our friendly team is here to guide you through garment options, branding methods and order sizes — no jargon, no pressure.

Made-to-Fit Solutions – Every business is different. We’ll tailor your quote to suit your sector, staff needs and branding goals, with flexible options that grow with you.

or send us an email:

support@empireclothing.co.uk

Real Help From Real People

Fast, friendly support when you need it most.

Whether you’re chasing an order, exploring customisation options, or setting up a customer shop, we’re here to make things easier. We pride ourselves on quick response times and clear, helpful answers — because support should never feel like hard work.

Fast Response Time

We get back to you as quickly as we can — because your time matters.

Flexible Help Options

Email or call. Whatever works best for you.

Knowledgeable Team

From product specs to portal setup, our support staff know the process inside out.

Frequently Asked Questions

Can I modify or cancel my order after it’s placed?

We offer standard and express shipping both domestically and internationally.

Once your order ships, you’ll receive a tracking email. Delivery typically takes:
UK & Europe: 3–7 business days.
Delivery times may vary depending on customs and carrier services. International customers are responsible for any customs duties or taxes incurred.

Can I return or exchange an item?

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

To initiate:

Contact our support team with your order number and reason for return
Once approved, send back the item (return shipping fees apply unless the item is damaged or incorrect)
You can choose store credit or exchange; refunds to the original payment method available at our discretion
Items returned after 14 days or not meeting condition criteria may be refused.

How do I initiate a return or deal with a faulty item?

If your garment is defective, damaged in transit, or not what you ordered:

Email customer support immediately with photos, your order number, and a description of the issue
We’ll review your case and issue a prepaid return label if approved
Once your return is received and inspected, we’ll provide a replacement, exchange, or refund (based on item eligibility)

Please do not discard the item before support assesses the issue.

Will I get a proof before my order is printed?

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

Contact support as soon as possible
If the order hasn’t been processed or shipped, we can cancel and issue a refund
Any cancellation after the window may incur a nominal fee or may not be possible if the order is already dispatched

Can I modify or cancel my order after it’s placed?

We offer standard and express shipping both domestically and internationally.

Once your order ships, you’ll receive a tracking email. Delivery typically takes:
UK & Europe: 3–7 business days.
Delivery times may vary depending on customs and carrier services. International customers are responsible for any customs duties or taxes incurred.

Can I return or exchange an item?

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

To initiate:

Contact our support team with your order number and reason for return
Once approved, send back the item (return shipping fees apply unless the item is damaged or incorrect)
You can choose store credit or exchange; refunds to the original payment method available at our discretion
Items returned after 14 days or not meeting condition criteria may be refused.

How do I initiate a return or deal with a faulty item?

If your garment is defective, damaged in transit, or not what you ordered:

Email customer support immediately with photos, your order number, and a description of the issue
We’ll review your case and issue a prepaid return label if approved
Once your return is received and inspected, we’ll provide a replacement, exchange, or refund (based on item eligibility)

Please do not discard the item before support assesses the issue.

Will I get a proof before my order is printed?

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

Contact support as soon as possible
If the order hasn’t been processed or shipped, we can cancel and issue a refund
Any cancellation after the window may incur a nominal fee or may not be possible if the order is already dispatched

Can I modify or cancel my order after it’s placed?

We offer standard and express shipping both domestically and internationally.

Once your order ships, you’ll receive a tracking email. Delivery typically takes:
UK & Europe: 3–7 business days.
Delivery times may vary depending on customs and carrier services. International customers are responsible for any customs duties or taxes incurred.

Can I return or exchange an item?

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

To initiate:

Contact our support team with your order number and reason for return
Once approved, send back the item (return shipping fees apply unless the item is damaged or incorrect)
You can choose store credit or exchange; refunds to the original payment method available at our discretion
Items returned after 14 days or not meeting condition criteria may be refused.

How do I initiate a return or deal with a faulty item?

If your garment is defective, damaged in transit, or not what you ordered:

Email customer support immediately with photos, your order number, and a description of the issue
We’ll review your case and issue a prepaid return label if approved
Once your return is received and inspected, we’ll provide a replacement, exchange, or refund (based on item eligibility)

Please do not discard the item before support assesses the issue.

Will I get a proof before my order is printed?

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

Contact support as soon as possible
If the order hasn’t been processed or shipped, we can cancel and issue a refund
Any cancellation after the window may incur a nominal fee or may not be possible if the order is already dispatched

Support

Email

support@empireclothing.co.uk

Phone

01508 470547

Find Us

Find Us

Have a Question? Or just want to get in touch?

or send us an email:

Real Help From Real People

Fast Response Time

Flexible Help Options

Knowledgeable Team

Frequently Asked Questions

We offer standard and express shipping both domestically and internationally.

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

If your garment is defective, damaged in transit, or not what you ordered:

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

We offer standard and express shipping both domestically and internationally.

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

If your garment is defective, damaged in transit, or not what you ordered:

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

We offer standard and express shipping both domestically and internationally.

Yes—returns and exchanges are accepted within 14 days of delivery, provided items are unworn, unwashed, and in original packaging (tags attached).

If your garment is defective, damaged in transit, or not what you ordered:

We strive to process orders quickly, so modifications or cancellations must be requested within 12 business hours of placing your order. To cancel:

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